Frequently Asked Questions

Everything you need to know about shopping with Puriri Lane @ Addenbrooke

What are your shipping rates and estimated delivery times?

We offer tiered flat-rate shipping across the country. Standard orders are typically processed within 2-3 business days, with delivery taking an additional 3-5 business days depending on your location.

How do you ensure fragile home decor items arrive safely?

We take immense pride in our packaging. Every item is hand-wrapped using eco-friendly protective materials and sturdy corrugated boxes to ensure your treasures arrive in perfect condition.

What is your return policy for home goods?

We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days for a full refund or store credit, excluding shipping costs.

Do you offer international shipping for your collections?

Currently, we ship exclusively within the domestic region to ensure the quality and safety of our products during transit, but we are looking into international options for the future.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.

Can I track my order once it has been dispatched?

Yes, as soon as your order leaves Puriri Lane @ Addenbrooke, you will receive an email notification containing a tracking link so you can follow its journey to your doorstep.