Returns & Exchanges

At Puriri Lane @ Addenbrooke, we want you to be delighted with your home and garden treasures, which is why we offer a 14-day return period for most items in their original condition. If your selection isn't quite right for your space, we are here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all tags are attached and the product is securely cushioned to prevent damage during transit.

• 3.
  Ship to Addenbrooke

  Affix your shipping label and send the parcel back to our boutique via a tracked courier service to ensure its safe arrival at our facility.

• 4.
  Quality Review & Refund

  Once our team inspects the returned items, we will process your refund or dispatch your exchange within 5 business days, notifying you via email.